SALES CLOUDHow the Implementation of Custom CPQ Assisted the Machinery Company in Quote Management

A prominent manufacturer of commercial HVAC equipment embraced the Salesforce Sales Cloud CRM to streamline sales operations, handle intricate quoting and invoicing processes, and integrate end-to-end manufacturing workflows. This tailored solution played a crucial role in handling intricate quoting processes, generating PDF quotes to empower the sales team in creating quotes seamlessly and efficiently. The client's specific requirement was to develop an in-house/custom CPQ and they were not open to adopting any pre-existing CPQ products.

The Challenges

Following is the list of challengers ahead of us

  • Manual and Time-Consuming Quoting Process.
  • Error-Prone Quotes
  • Limited Scalability
  • Inconsistent branding and formatting
  • Difficulty in tracking and analytics.
  • Difficult to handle pricing of products and parts.

The Solution

Following is the list of solutions we have provided

  • Custom objects and fields aligning with typical manufacturing terminologies and processes.
  • Insightful dashboards reflecting both sales and manufacturing forecasting.
  • Tailor pricing books specific to the US market with distinct rates for different regions.
  • Introduced an UI for capturing quote details, enabling real-time calculations without the need for page refreshing, resulting in a quicker and more efficient quote creation process.

The Business Impact

  • Introducing a custom CPQ system automates the quoting process, reducing manual effort and streamlining the generation of quotes.
  • System minimizes errors associated with manual data entry and calculations, ensuring the production of accurate and reliable quotes.
  • Instantly generate quotes with a single click using various templates.
  • System is designed to scale with business growth, providing flexibility to handle increasing complexities and volumes of quotes efficiently.
  • Implementing the CPQ system allows for the creation of standardized templates, ensuring consistent branding and formatting across all quotes for a professional image.
  • The CPQ system facilitates robust tracking of quotes throughout the sales cycle, offering real-time insights and analytics to optimize quoting strategies and decision-making.

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